Because Cherivo products are personalized and printed on demand, personalized items are one-of-a-kind and cannot be returned unless they are defective or damaged. If there is a problem with your order, rest assured that we will refund or replace the product for you.Please refer to our Refund & Returns Policy and contact us here,our customer service team is willing to support you.

In the following cases, instead of returning the order, you can request arefund or a reshipment:

• • Order cancellation: You can cancel your order within 2 hours of placing the order via Contact Us.

• • Defective/damaged/incorrect item:You can request a replacement or a refund by File A Complaint via Contact Us. You should contact us within 20 days of receiving your order.

Note:
* Please remember to attach an image of proof in the contact form for a damaged/defective/incorrect item, without the proof, we refuse to handle the case.
* Please be reminded that our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us). Please review your personalization information before submitting your order. Check spelling, names & options carefully. 

You are welcome to contact us here if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 2 hours after being placed, as they are sent into production after that.